Shipping policy
Rug N Carpet offers free express shipping worldwide. This Shipping Policy explains where orders ship from, estimated processing and delivery times, tracking, and responsibility for customs duties and import charges.
Shipping Cost
Standard express shipping is free for all orders. We primarily use FedEx and UPS, although another suitable carrier may be selected depending on the item, destination, or service availability.
Where Orders Ship From
Orders ship primarily from Türkiye and, on occasion, from the United States. The shipping origin and route may vary according to the item and its location.
Processing Time
In-stock orders are generally prepared for shipment within 1–2 business days after the order is placed and payment is confirmed. Processing time is the period needed to prepare and hand the order to the carrier; it does not include carrier transit time.
Business days generally exclude weekends and applicable public or carrier holidays. Orders placed outside business hours begin processing on the next business day.
Estimated Delivery Times
United States
Estimated carrier transit is typically 2–3 business days. Including preparation and a reasonable allowance for possible carrier or customs delays, the estimated total delivery window is 3–7 business days from the date of order.
International destinations
Delivery times outside the United States vary by destination, carrier service, customs processing, and local conditions. Contact us before ordering if you need an estimate for a specific destination.
All delivery times are estimates and are not guaranteed delivery dates. Weather, carrier disruptions, customs inspections, public holidays, and other circumstances outside our control may cause delays. If we expect that an order cannot be shipped within the stated processing period, we will contact you with an updated shipment estimate. You may agree to the delay or cancel the unshipped order for a full refund.
Tracking
After your order is dispatched, we send a shipping confirmation with tracking information to the email address used at checkout. Tracking events and estimated delivery dates are provided by the carrier and may take time to update after dispatch.
Customs Duties, VAT, and Import Charges
Orders delivered within the United States
Rug N Carpet covers the shipping cost, customs duties, and import-related charges for orders delivered within the United States. Customers are not charged additional customs or import fees at delivery. Any sales tax displayed and collected at checkout is separate from customs and import charges.
Orders delivered outside the United States
Customers are responsible for any customs duties, VAT, brokerage fees, and other import-related charges assessed by the destination country. These charges are determined by local authorities and are not included in our free shipping offer unless expressly shown as collected at checkout.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, email info@rugncarpet.com within 48 hours of delivery. Include your order number, clear photographs, and a video showing the item, the issue, and the packaging. Keep the item and all packaging until our team responds. If you cannot provide both photographs and video, contact us anyway so we can review the situation.
For return eligibility and instructions, please review our Return Policy.
Contact Us
If you have questions about shipping or the status of an order, contact:
Rug N Carpet
Operated by Old Loom Home Decor, LLC
112 Capitol Trail, Suite A1117
Newark, Delaware 19711, USA
Email: info@rugncarpet.com
Phone: +1 424 258 5363
