Refund policy
At Rug N Carpet, customer satisfaction is a priority. If your order is not right for you, please contact us and we will guide you through the available return or exchange options.
14-Day Return Window
For a change-of-mind return or exchange, contact us within 14 calendar days of delivery. We will provide the appropriate return instructions and authorized return address.
Return Shipping Costs
For change-of-mind returns and exchanges, return shipping costs are the responsibility of the customer. We cover return shipping costs only when an item is confirmed to be damaged, defective, or incorrect.
Return Eligibility
To be eligible for a return or exchange, the rug must be unused, in its original condition, and securely packaged for return. Please include proof of purchase or your original order number, keep proof of shipment, and share the tracking number with us after the return has been sent.
Custom-made or personalized rugs and pillow covers are not eligible for change-of-mind returns or exchanges, except where required by applicable law. This does not affect your rights if an item arrives damaged, defective, or incorrect.
How to Request a Return
To request a return, email info@rugncarpet.com within 14 calendar days of delivery. Please include your order number, the item you wish to return, and the reason for your request.
For change-of-mind returns, you must contact us within 14 calendar days of delivery. Authorized return items must be shipped to the return address we provide within 14 calendar days of delivery. Please share the tracking number with us.
Exchanges
You may request an exchange within 14 calendar days of delivery and choose a replacement rug, subject to availability. You are responsible for the return shipping cost for the original rug.
Please return the original rug in its original condition and share the tracking number with us. We will dispatch the replacement only after the original rug has been received and inspected for damage, signs of use, or other changes in condition.
If the replacement rug costs more, the price difference must be paid before we dispatch it. If the replacement rug costs less, we will refund the difference to the original payment method after the returned rug has been received and approved.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from the item you ordered, email info@rugncarpet.com within 48 hours of delivery. Include your order number, clear photographs and video of the item and its packaging, and keep all original packaging until we have reviewed your claim.
Once we review the information, we will provide the appropriate return, replacement, or refund instructions. Return shipping costs for confirmed damaged, defective, or incorrect items are covered by Rug N Carpet.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow approximately 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
Last updated: September 30, 2026
