Privacy policy

This Privacy Policy explains how Old Loom Home Decor, LLC collects, uses, and shares your personal information when you visit, use our services, or make a purchase from www.rugncarpet.com, or when you otherwise communicate with us regarding the website and its services.

Please read this Privacy Policy carefully. By using and accessing any of our services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access any of our services.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on the website, along with the updated date.

How We Collect and Use Your Personal Information
To provide our services, we collect personal information about you from various sources. The information collected varies depending on how you interact with us.

In addition to the specific uses mentioned below, we may use your information to communicate with you, improve our services, comply with legal obligations, enforce our terms of service, and protect the services, our rights, and the rights of others.

What Personal Information We Collect
The personal information we collect depends on how you interact with our website and services. Personal information refers to any information that identifies, relates to, describes, or can be associated with you.

  • Information You Provide: This includes your name, address, phone number, email, order details, account information (username, password), and customer support information.

  • Usage Information: We may automatically collect details about your interaction with the website, such as device information, browser type, network connection, IP address, and other usage data. This data is collected using cookies and similar technologies.

  • Information from Third Parties: We may receive information about you from third-party vendors and service providers, including payment processors and website support platforms.

How We Use Your Personal Information

  • To Provide Services: We use your information to process payments, fulfill orders, communicate about your account, handle returns and exchanges, and manage other features related to your account.

  • Marketing and Advertising: We may use your personal information for promotional purposes, including sending emails, texts, and advertisements. We may also tailor advertisements based on your interactions with the website.

  • Security and Fraud Prevention: We use your information to detect, investigate, and take action against potential fraud or malicious activities. It is your responsibility to keep your account details secure.

  • Service Improvement: Your information helps us provide better customer support and improve our services.

Cookies
We use cookies to enhance the website’s performance and improve user experience. Cookies collect data such as browsing behavior and site interactions. You can manage cookies through your browser settings, but doing so may affect website functionality.

We also recognize the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses of your data. To learn more about GPC, visit globalprivacycontrol.org.

How We Share Personal Information
We may share your personal information with third parties under the following circumstances:

  • Vendors and service providers who perform services on our behalf, such as payment processing and fulfillment.
  • Business and marketing partners for promotional purposes.
  • In connection with legal obligations, or to protect our rights and the rights of others.
  • In the event of a business transaction, such as a merger or bankruptcy.

In the past 12 months, we have disclosed personal information for these purposes, including identifiers (e.g., name, email), commercial information (e.g., orders), and usage data.

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before sharing any information.

Children’s Data
Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete the data.

Security and Retention of Information
While we strive to protect your information, no security measures are perfect. Information sent to us may not be secure in transit. We retain your data as long as necessary for account management, providing services, fulfilling legal obligations, and resolving disputes.

Your Rights
Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request the deletion of your personal information.
  • Correct inaccurate information.
  • Receive a copy of your personal information.
  • Restrict the processing of your information.
  • Withdraw your consent to use your data.
  • Appeal a decision if we decline your request.

You can exercise these rights by contacting us. We may need to verify your identity before responding.

Complaints
If you have any complaints regarding our privacy practices, contact us. If you are not satisfied with our response, you may contact your local data protection authority.

International Users
Your personal information may be transferred, stored, and processed outside your home country. We use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, to protect your information when transferring outside Europe.

Contact Us
For any questions or to exercise your rights, contact us at info@rugncarpet.com or by mail at 112 Capitol Trl, Suite A1117, Newark, DE, 19711, US.