Privacy policy

This Privacy Policy explains how Old Loom Home Decor, LLC, doing business as Rug N Carpet (“Rug N Carpet,” “we,” “us,” or “our”), collects, uses, and shares your personal information when you visit www.rugncarpet.com, use our services, make a purchase, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we may update the effective date and post the revised Privacy Policy on this website.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information from a variety of sources. The information we collect depends on how you interact with our website and services.

We may use your personal information to provide and improve our services, process and fulfill orders, communicate with you, provide customer support, maintain security, prevent fraud, comply with applicable legal obligations, and protect our rights and the rights of others.

Personal Information We Collect

The personal information we collect may include:

  • Information You Provide: Name, billing and shipping address, phone number, email address, order information, account information, and information you provide when contacting customer support.
  • Transaction Information: Information relating to products purchased, returned, exchanged, or otherwise associated with your orders.
  • Usage and Device Information: Information about how you interact with our website, including browser type, device information, IP address, network information, pages viewed, and other usage data.
  • Information from Service Providers: We may receive information from companies that help us operate our website, process payments, fulfill orders, provide analytics, advertising, or customer support.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill and deliver orders, manage returns or exchanges, maintain customer accounts, and provide customer support.
  • Communication: To send order confirmations, shipping updates, service messages, and respond to questions or requests.
  • Marketing and Advertising: Where permitted by applicable law, we may use certain information to send promotional communications or personalize advertising. You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages.
  • Security and Fraud Prevention: To help detect, investigate, and prevent fraudulent, illegal, or malicious activity.
  • Improving Our Services: To analyze website performance, understand customer preferences, and improve our products, services, and customer experience.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, measure performance, and support advertising and analytics.

You can manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website. Disabling certain cookies may affect the functionality of some website features.

How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services, including:

  • Service providers that assist with website hosting, payment processing, order fulfillment, shipping, analytics, customer support, and other business operations.
  • Advertising and marketing partners, where permitted by applicable law.
  • Government authorities, regulators, law enforcement, or other parties when required by law or when reasonably necessary to protect our legal rights.
  • Parties involved in a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review the request and take appropriate action.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure. We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Request a copy of certain personal information.
  • Object to or restrict certain uses of personal information.
  • Withdraw consent where processing is based on consent.
  • Exercise other rights available under applicable privacy laws.

We may need to verify your identity before processing certain requests. Privacy rights may be subject to exceptions or limitations under applicable law.

International Users

Because we operate internationally, your personal information may be processed or stored in countries other than the country where you live. Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally.

Complaints

If you have questions or concerns about how we handle your personal information, please contact us using the information below. Depending on where you live, you may also have the right to contact your local data protection or privacy authority.

Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us at info@rugncarpet.com or by mail at 112 Capitol Trl, Suite A1117, Newark, DE 19711, United States.