Refund policy

At Rug N Carpet, customer satisfaction is a priority. If you are not completely satisfied with your rug purchase, you may request a return in accordance with the conditions outlined below.

Return Eligibility

Rugs may be returned within 14 days of delivery, provided they meet the following return conditions:

• The rug must be unused and returned in its original condition.
• The rug must be securely packaged to prevent damage during return shipment.
• Proof of purchase or the original order number must be provided.
• Custom-made or personalized rugs are not eligible for return unless they arrive damaged, defective, or incorrect.

How to Request a Return

To request a return, please contact us at info@rugncarpet.com within 14 days of delivery. Please include your order number and the reason for the return.

We will provide you with the appropriate return instructions and return address. Please do not send your rug back before contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

If your rug arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible at info@rugncarpet.com. Please include your order number and clear photographs of the item and its packaging so that we can review the issue and provide an appropriate solution.

Refunds

Once your returned rug has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow approximately 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.