Shipping & Delivery

Shipping & Delivery - FAQs

  1. Can I return a custom rug?

    We do not accept returns for custom rugs unless they are damaged during shipment. We charge 25% of the full price of the rug when we start the production of your rug. Once we complete your rug we send you a photo of it. After your approval we charge the remaining amount. If you do not approve, you may cancel your order at this point and we charge back the 25% we had charged your card.

  2. Do I pay anything for shipping?

    We offer free worldwide shipping on all purchases you make on We ship via UPS, DHL, FedEx or TNT. Any import taxes or duty fees that may occur are paid by our customers.

  3. Do I have to be at the specified delivery address to receive my orders?

    Yes you (or someone) has to be at the specified delivery address when the delivery arrives. You can contact your local shipping store to make changes on the specified delivery address or schedule a delivery.

  4. Do you ship to my P.O Box?

    No, we cannot ship to P.O. Boxes since the package needs to be signed for.

  5. How long does it take to receive my orders?

    After you have placed your order you will receive a confirmation email from This email contains shipping information and tracking number.

    You can use this information to track your order through the UPS, DHL, FedEx or TNT websites at: / / /
    Deliveries are usually made in 3-5 business days to all locations in the U.S. and Europe, 5-7 business days to Australia, New Zealand, most of Asia, Latin America and Africa.