Rug N Carpet Return - FAQs
Can I return my rug if I don’t like?
Yes, you can return your carpet if you do not like it. You have a money back guarantee. Read more in our "Terms and conditions"
What can I do if my rug is damaged on arrival?
If your carpet is damaged on arrival please contact UPS/DHL locally and report the damage to them and then let us know immediately by email [email protected]
How can I return my rug?
To make a return you have to personally email us at [email protected] and let us know that you want to make a return. We will then send you a return dispatch note by ordinary post which contains packing labels and instructions on how to deal with your return.