Purchasing & Order - FAQs
Do you have any store to see your products?
No, we do not have a catalogue since all our carpets can be viewed on our website. By having all our carpets on the website it is easier for us to constantly update the information on our carpets, therefore providing more accurate and current information to our customers.
How can I purchase a rug from your website?
Begin by selecting the carpet you want to buy. Click on the carpet for more detailed information. On the right-hand you will see the price of the carpet. If the carpet is not sold or reserved, there is a button under the price with the text: “Buy”. Click on the ”Buy” button to place the carpet in your shopping cart. The shopping cart is shown on the top left-hand side of the website. The same procedure can be repeated as indicated above to add several carpets to your shopping cart.
The next step is to go to the checkout counter. You do this by clicking on the link "Proceed to Checkout" that is visible under the carpets in your shopping cart.
The final step is to choose your payment method. You can pay with a credit card or by bank transfer. Click on the alternative you wish to use and follow the instructions given.
How can i change or cancel my order?
If you want to cancel an order, please send an email to [email protected] and we will cancel the order and confirm it for you. You can also log in to your account and cancel the order by yourself.
If you want to change an order then send us an email to [email protected] and let us know what carpet you would like instead of the one ordered. Please note that we can only change orders that have not been sent out and those placed with the option “Bank transfer” meaning that they have not been handled or sent from our warehouse!
How can i view my orders?
You can view your orders by clicking on “My account” which is located on the top of the page and then logging in with your email and password. Here you can view your current and previous orders, and you also have the possibility to track your current shipments