If your carpet is damaged on arrival please contact UPS/DHL locally and report the damage to them and then let us know immediately by contacting us either by phone +1 206 771 7763 or email us at email@example.com
To make a return you have to personally contact us either by phone +1 206 771 7763 or email us firstname.lastname@example.org let us know that you want to make a return. We will then send you a return dispatch note by ordinary post which contains packing labels and instructions on how to deal with your return.
We do not accept returns for custom rugs unless they are damaged during shipment. We charge 25% of the full price of the rug when we start the production of your rug. Once we complete your rug we send you a photo of it. After your approval we charge the remaining amount. If you do not approve, you may cancel your order at this point and we charge back the 25% we had charged your card.