1 Item(s)

Can I return my rug if I don’t like?

Yes, you can return your carpet if you do not like it. You have a money back guarantee. Read more in our "Terms and conditions"

Poster by: RugnCarpet  on  16 Jan 2018

What can I do if my rug is damaged on arrival?

If your carpet is damaged on arrival please contact UPS/DHL locally and report the damage to them and then let us know immediately by contacting us either by phone +1 206 771 7763 or email us at info@rugncarpet.com

Poster by: RugnCarpet  on  26 Sep 2018

How can I return my rug?

To make a return you have to personally contact us either by phone +1 206 771 7763 or email us at info@rugncarpet.com and let us know that you want to make a return. We will then send you a return dispatch note by ordinary post which contains packing labels and instructions on how to deal with your return.

Poster by: RugnCarpet  on  26 Sep 2018

Can I return a custom rug?

We do not accept returns for custom rugs unless they are damaged during shipment. We charge 25% of the full price of the rug when we start the production of your rug. Once we complete your rug we send you a photo of it. After your approval we charge the remaining amount. If you do not approve, you may cancel your order at this point and we charge back the 25% we had charged your card.

Poster by: RugnCarpet  on  10 Apr 2018

Do I pay anything for shipping?

We offer free worldwide shipping on all purchases you make on www.rugncarpet.com. We ship via UPS, DHL, FedEx or TNT. Any import taxes or duty fees that may occur are paid by our customers.

Poster by: RugnCarpet  on  10 Apr 2018

1 Item(s)